Management Control Levels

Robert Anthony's Control Levels (ref. Anthony, R.N., Planning and Control Systems: A Framework for Analysis, Boston, Harvard University Press, 1965.)

Strategic Planning
long term and large scope
deals with corporate goals, external factors
Tasks are non-redundant, not well understood, not well structured
handled by senior management
purpose is to set company goals
support IT is DSS, like a financial planning system

Management Control
scope is medium range, acquiring resources to meet long term goals
Tasks are more frequent, more structured, well defined, but functions are not highly redundant
handled by middle management, department management
purpose is to initiate procedures to meet company goals
support IT is MIS, like ASAP Express, or CRIS


Operational Control
scope is short range, goals are implemented, performing daily tasks effectively and efficiently
Tasks are highly redundant, well understood, repetitive, highly defined process
handled by project managers or general employees
each transaction uses same information and same process
support IT is TPS, like older ASAP, or SABRE

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